4 Alarm Restoration and Cleaning
Doug Amos has had a varied career: cryptographic repairman in the Army, Large Vehicle Environmental Test Technician for Lockheed Martin, Program Manager at the Department of Energy, and he also holds degrees in accounting and finance. Today, he’s the owner of 4Alarm Restoration and Cleaning LLC. “We perform emergency flood, fire, mold and bio remediation, and we’re also a full service carpet, upholstery, and tile cleaning company,” Amos says.
Amos has been in business two years—his first in Idaho Falls, and now in Boise. He used to come to Boise for body building competitions and fell in love with the vibrant colors of the city. “I left the security of Idaho Falls where I had a network,” Amos says, “and I came here where I didn’t know a soul. Having no network to build from it’s been slower growing the business here, but I love it.”
So what prompted a man with such varied and technical past experiences to get into the carpet cleaning and restoration business? Amos says he was all set to go into real estate—having passed the exam and everything—when he got a call that convinced him the restoration industry was the way to go. “I had spent eight years drying space systems like the Hubble Space Telescope, managing projects, and fixing and cleaning things on a number of rental properties,” Amos says. “It was a great way to merge all my skill sets and help people.”
Amos utilizes his specified technical knowledge in his business and has a slew of certifications to go along with it: Water Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Odor Control (OCT), Trauma Scene Cleanup, Carpet Cleaning (CCT) and Upholstery and Fabric Cleaning (UFT). His company also specializes in directed heat drying and applications. “My customers aren’t just getting a carpet cleaning,” Amos says. “They’re getting somebody who knows what they’re doing and desires to help people.”
The carpet cleaning side of his business allows Amos to build relationships with his customers, which he values greatly and demonstrates his attention to detail and professionalism, while the restoration side mostly deals with emergency situations. Amos describes a typical situation. “It’s two o’clock in the morning. Someone wakes up and realizes their carpet is wet,” he says. “The first thing we do is an inspection and safety checks.” Next, Amos and his team listen to and comfort the homeowner while describing the situation. “That’s a large part of what’s important in my job,” he says. “That’s what differentiates us—we take the time to describe the issues and reassure our customers. People like to know what the process is and what the work scope is going to be.”
Amos says his favorite part of the job is helping people when they’re in need. “People have a need for my services and I can help,” he says. “They worry about being displaced from their homes and losing valuable items. I enjoy coming to a situation and putting the pieces back together for the customer. We leave their home equal to or better than when we came. We restore lives to normal.”